How can I trust the quality of the tours that I buy from 24h Tour Travel ? 
We are  a local travel company which is lead by young, professional and enthusiastic tour operators. We just want to give you the best services in Vietnam, so that you can enjoin the best your traveling time here.

How do I book and pay for a tour ? 

Once you have found a tour that you would like to book, please click on “Select” and fill in your booking details (the departure date that you would like to go, the package, the number of people, your full name, nationality, email address and any special requests). Once we confirm the availability, we will send you an email to confirm and our payment policy infomation. With this, you can choose your preffered payment method and pay us.

– With tour bookings, you can choose either to  pay total in advance or 30% for Deposit, to ensure that you use our services.

– With cruise, flight or train ticket bookings, we require 100% total payment in advance.

If you would like to pay by others methods, please inquire with us directly.

What if I need to cancel or change my itinerary ? 

We allow you to change your dates, if needed, at no additional cost as long as you give sufficient advance notice and availability exists.

Cancellations of the tours usually involve a cancellation fee, which depends on how far in advance that you cancel.

For each tour, the cancellation and change policies depend on the status of services providing. Please inquire directly for the change or cancellation policy for any particular tour.

Do you offer longer or more customized tours ? 

You can ask for longer tours or customize your favourite travels with any our tours. 

If you have questions about a particular tour or would like a longer or more customized tour, please contact us at sales@24htour.com, and our travel experts will help you find your best travel itinerary.

What if I have special needs for the tour ? 

If you have special requirements – for example, if you have a large group or young children, or you have infants or the olds in your group, or if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you and the service provider ( restaurant, hotels, transportation …) to ensure that we can meet your needs.

How can I book a hotel / resort room/ cruises? 

Simply select the hotel/ cruise/ resort in which you would like to stay (or email or call us with your requests and we will make recommendations). 

I am not ready to book right now, what should I do ? 

For tours, as tours are related to hotels booking. We will need you 30% for Deposit. This amount is to cover our costs if you cancel the tour. Almost is for cancelation charges of hotels/resorts.

For  Hotels, Cruises, Resort – Our database is from Agoda so all the booking will be confirmed immediately with the highest quality of trust and service,

Can I make payment for someone else using a credit card ? 

No, you cannot make a payment for someone else using credit card. The name on the credit card must match the name of the guest. 
However, you can pay for someone else using bank transfer or through PayPal.

What currency your prices are in ? 

All of the prices on our website are in US Dollar.

Do you accept credit card ? 

Yes, We accept Mastercard, Visa Card and American Express.

How many payment methods do you offer and what are they ? 

Now we offer 5 payment methods: Cash, Bank transfer, Credit card imprint, Secure PayPal online payment and payment through Western Union.

What does the Price include?
The Prices showed on our system is in USD (United State Dollar), INCLUDED Tax and Service Charge but EXCLUDED Bank Fee.

Please check carefully the inclusion and exclusion of services before booking.

Included and excluded services will also be listed in our confirmation email.

Important note:

– Price is in United State Dollar – USD.

– Price does NOT include surcharges for Bank Fee and other surcharges if any.

For futher question please email :

General Enquery: sales@24htour.com
 

Vietnam 24h Tour Booking Office in Hanoi