Terms and Conditions
These terms and conditions apply to all our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
The terms and conditions as set out hereunder constitute the entire agreement between you and 24h Tour – 24htour.com If you do not read or accept these terms and conditions, do not use this website (the “service”). By accessing any part of the 24htour.com website, you consent to be bound by these terms and conditions.
Make a Booking
The booking should be made through 24htour.com website or sent fax, mail, or mail to:
Vietnam 24h Tour
Prices and Best Price Guarantee
The prices on our website are including VAT (Value-Added Tax) and service charges, but are not total of payment you must pay. Prices excludes bank charge and other services is not mentioned.
We want you to pay the lowest price possible for your vacation on Vietnam. Should you find your cruise cabin, hotel room with the same booking conditions, at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate.
Payment and Deposit
1. Pay Online by Credit Card with PayPal
We accept Visa card, Master card and JCB card since 24h Tour is a verified member of Paypal system. Your card information will be protected during the transmission by using security system with Paypal. Your invoice will be created and send you with the guide line to deposit your packages.
Please be advised that there is a surcharge of 3.5% for the bank fee.
2. By Bank Transfers
Account Name: Nguyen Huy Quang
Account No: 97765109
Name of Bank: Asia Commercial Bank
Bank Address: 90B Nguyen Huu Huan street, Hanoi, Vietnam
Swift Code: ASCBVNVX.
For other methods of payment: by telegraphic transfer, credit card authorization letter or through Western Union Global Transfer please contact with us for more details.
Confirm booking & Voucher
All confirmations are generally confirmed by return fax or e-mail within 24 hours working. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
Voucher will be issued by 24h Tour after the booked trip is confirmed and payment is completed.
A service voucher will be given for customer directly or by email/fax.
Liability and Insurance
24h Tour is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.
Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.
Cancellations BY YOU
All cancellations must be received in writing, sent to us via fax or email.
By making a reservation with us, you accept and agree to the relevant cancellation and no-show policy of the tour, hotel and other services.
Please be advised that we will charge 10 USD for administration fees of the cancellation.
Cancellations NOT BY YOU
In the event that we are unable to provide confirmed services, an alternative services or an alternative departure date will be offered subject to availability.
If this alternative date or the alternative services is not acceptable to the passenger will be refunded in full – 100% refund.
Commission payout date ( Partnership only) :
Payment will be transferred after 5 working days ( not including weekend) of the check out date each of each booking to our partner banking account. Late payment regarding any issue of public or local holiday will be noted by email in advance 3 working days .
Commission Rate( Partnership only) : Please do contact us for special info
Vietnam 24h Tour Booking Office in Hanoi
|Address:||3rd Floor - No. 23 Hang Voi Street, Hoan kiem [Old Quarter] District, Hanoi, Vietnam|
|Hotline/Mobile/WhatsApp/Imess/Zalo:||+84(0) 9488-033-23 - English spoken|
|Hotline/Mobile/WhatsApp/Imess/Zalo||+84(0) 9488-033-23 - Vietnames spoken|
|Daily Openings Hours:||6:30PM (GMT+7h TimeZone)|
|Booking/ Contract/ General info: email@example.com | Cruises: firstname.lastname@example.org|